The submitters file

This is a database of sites which submit bugs to your support site. It contains six fields delineated by colons. Lines beginning with `#' will be ignored.

Entries are of the format:

submitter-id:name:type:resp-time:contact:notify

submitter-id

A unique identifier for a specific site or other entity who submits Problem Reports.

name

A textual description of this entity.

type

Optional description for the type of relationship this submitter to your support site. This could indicate a contract type, a level of expertise, etc., or it can remain blank.

resp-time

Optional quoted response time, in business hours. GNATS is capable of reminding responsible parties when Problem Reports marked with a `>Severity' value of `critical', or those with a `>Severity' of `serious' and a `>Priority' value of `high', are neglected for a certain period. This argument defines that response period for each submitter-id. Business hours are defined by default as 8:00am to 5:00pm, Monday through Friday. For example, three business days would be equal to 24 business hours. This function is active if the NOTIFY field is defined as `1' in the `config' file (see section Changing your local configuration). If NOTIFY is `0', this field is ignored. For information on at-pr, the program which sends out this reminder, see section Timely reminders.

contact

The name tag of the main contact at the Support Site for this submitter. This contact should be in the `responsible' file (see section The responsible file). Incoming bugs from submitter are sent to this contact. Optionally, this field can be left blank.

notify

Any other parties who should receive copies of Problem Reports sent in by submitter.

A few example entries in the `submitters' file:

univ-hell: University of Hades:eternal:3:beelzebub:lucifer
tta: Telephones and Telegraphs of America:support:720:dave:

In this example, when a PR comes in from the University of Hades (who has an eternal contract), it should have `univ-hell' in its `Submitter-Id' field. This Problem Report goes to beelzebub (who should be in the `responsible' file), and if it is not analyzed within three business hours a reminder message is sent. lucifer also receives a copy of the bug, and a copy of the reminder message as well (if it is sent). When Telephones and Telegraphs of America utilizes their support contract and submits a bug, a copy is sent only to dave, who has 720 business hours to return an analysis before a reminder is sent.

To disable the feature of GNATS which tracks the `>Submitter-Id:', simply alter the `submitters' file to only contain the submitter-id value which appears as the `DEFAULT_SUBMITTER' value in the `config' file (see section The config file), and instruct your submitters to ignore the field.

Go to the first, previous, next, last section, table of contents.